Terms and Conditions of Service
1 General Terms
1.1 All necessary materials can and will be provided by us unless otherwise agreed and will always be of high quality and used in an appropriate manner as per the manufacturer's guidelines. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
1.2 Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. However the quote will not be amended without consultation from the client.
1.3 Time frames are guidelines and although we will endeavour to complete the work in the time frame intimated, we can not be held responsible for extra time taken to due to unforeseen circumstances. Similarly, it may be that by employing extra resources we can finish a project more quickly than estimated. In which case the price of the quote will still remain the same.
1.5 It is not normally necessary to remove radiators, but if their removal is requested, it can be done for an additional charge. This charge will also cover their subsequent replacement.
1.6 We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests.
1.7 All materials are charged at trade price + 30%.
1.8 This Quote is valid for 14 days from issue.
2 Damage and Complaints
It is the responsibility of the client:
To remove valuable and/or fragile items from the areas to be decorated.
To remove pictures and other wall-hangings.
To remove electrical goods.
Assistance can be provided with the repositioning and/or removal of bulky furniture items and white goods, but will incur an additional charge. We reserve the right to decline to move white goods if the condition or position of the plumbing may incur a higher than normal risk of damage to the equipment or the property. We reserve the right to decline to move particularly heavy or bulky items if they present a higher than accepted health and safety risk.
2.1 We are a reasonable company and are happy to do favours for our clients over and above our quotations. However, past experience has proved that we are liable for any favours. Therefore we ask the client to sign a waiver for each job performed absolving us of any responsibility for any work undertaken that is not written into the quote. Ice. If it is not in the quote it is not covered by Clapham Group.
2.3 Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed.
2.4 We will take every possible precaution to ensure that all vulnerable areas and any objects left in the work area are carefully and thoroughly covered and/or masked. However, there will always remain a very small risk of overspill or dust getting past these precautions. In the rare event of overspill, dust or other cosmetic damage, we will endeavour to ensure that it is satisfactorily cleaned.
2.5 We may take photographs of your property or complete a pre-existing damage form prior to the start of the project. In the unlikely event that we do damage your property, you will be covered by our insurance for the full amount. However, spurious claims that we can dispute with photo evidence or written agreement will incur a ?50 charge per complaint to cover administration costs.
2.6 In the event of breakage or damage to the property Serviceteam Limited will notify the client immediately and set out steps to remedy the situation. The client must notify Serviceteam Limited, in writing within 24 hours of an alleged breakage or damage caused by our employees.
2.7 The client agrees to pay the invoice for work a maximum of 24 hours after completion of the project. In the event that the client is unhappy with the standard of workmanship, this must be submitted in writing within a maximum of 24 hours before the invoice is due. The client accepts that any complaints not received within the correct time frames, in writing will not be addressed and the client is liable for the full outstanding amount.
2.8 All materials purchased for, or on behalf of the client, remain the property of Serviceteam Limited until payment of the final invoice by the client to Serviceteam Limited. In the event of dispute, the client agrees to allow access to the property to a representative of Serviceteam to retrieve all materials that remain the property of the company.
2.9 Serviceteam is not responsible for the performance or suitability of any materials, parts or products purchased directly by the client.
3 Quotation
The agreed final quote represents a written contract for the exact work to be completed.
Any agreement made verbally before this contract is agreed is not covered by the contract unless it has been written into said contract.
The agreement is made between Serviceteam Limited and the client. The client is identified as the name on the quotation.
Serviceteam will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client - except where the client has provided written permission that allows them to do so.
Once agreed the client is liable for the full price of the quote.
Please check your quotation carefully.
3.1 The quote written by Serviceteam for the client represents the requests of the client. It is not a builders survey and we will not be held liable for any task that is not included in the written quote.
3.2 The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
3.3 Unless specifically mentioned, no provision is made for repair of plastering beneath papered walls or ceiling surfaces, as it is assumed that such plastering is in good condition, and is suitable to take treatment specified. Similarly, the costs of the repairs and renewals of any defects which are not visible at the time of estimating will be chargeable, unless allowance for such items is specifically included in the estimate.
3.4 Irrespective of any insurance carried by Serviceteam Limited, the customer should inform his insurer that building works are to be carried out on the property and satisfy himself that he is adequately covered by insurance. Unless expressly agreed, the builder is not liable for the loss of or damage to the works, materials on site or any property of the customer, unless the same is caused by negligence (as defined in the Unfair Contract Terms Act 1977) of, or breach of contract by, the builder.
4 Privacy Policy
We will never sell or otherwise pass on your contact details to any other company or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your enquiry. Your details will only be used for appropriate correspondence and not for any marketing purposes.
If you choose not to employ us, you can request that your details be deleted from our records. If you do employ us, your details will be retained on invoices and other correspondence. We take all reasonable precautions to safeguard electronic data.
5 Deposits
5.1 A deposit is required to cover material expenses.
5.2 All deposits must be made by telephone payment unless agreed by Serviceteam.
5.3 Deposits are refundable at the discretion of Serviceteam Limited.
5.4 The acceptance of a deposit and the request to begin the project signifies a full acceptance and commitment to be bound by the Terms and Conditions.
6 Completion of the project
6.1 It is the clients responsibility to make themselves available for on the last day of the project for consultation, final snagging and sign-off for the project. In the event that the client is unavailable, unless otherwise agreed in writing, the client accepts that the project has been to completed to their satisfaction and payment in full is due.
6.2 Serviceteam is willing, at the request of the client, prior to agreement of the Terms and conditions to allow the client to retain the sum of 5% of the total invoice for 1 week. This is to cover circumstances beyond the control of either party, which may require a commitment from Serviceteam to return to the property for small repairs. The sum of 95% of the invoice is to be paid 24 hours after completion of the project.
6.3 Serviceteam is happy to provide invoices for businesses and individuals. However, payment is due within the timescales as stated in the Terms and Conditions and the amount, unless amended by Clapham Group, is fixed in the quotation. Therefore, the client is liable for payment, regardless of whether an invoice has been received. A second copy of an invoice can be issued at a cost of ?15 per invoice to cover administration costs.
6.4 The client agrees that the project is complete when the items on the quotation have been completed.
7 Termination of the contract
7.1 Serviceteam reserves the right to terminate the project at any time.
7.2 Serviceteam will not tolerate aggressive behaviour, rude behaviour, racism, nationalism, sexism or ageism directed towards any of it's staff or contractors.
8 Payment
Credit cards are charged at an extra 2.5%.
For projects scheduled to take more than 1 week to complete, a staged payment plan will be implemented.
For final payment we accept Cash, Cheques, Telephone Payments or Standing Order (Bank Transfer).
The client agrees to pay the invoice a maximum of 24 hours after completion of the project.
A small minority of clients choose to ignore calls, are evasive, request multiple invoices, obfuscate or are unavailable for contact after the project has been completed and payment is due. Serviceteam reserve the right to process the outstanding invoice and receive payment 24 hours after that payment is due. The client agrees that card or account information provided to Serviceteam, may be used to process the outstanding amount. Serviceteam are fully compliant with the Data Protection Act in this matter.
In the event that the money owed cannot be collected, the outstanding invoice will incur a ?100 + VAT late payment charge for every day that the invoice is outstanding.
The acceptance of a deposit and the request to begin the project signifies a full acceptance and commitment to be bound by these Terms and Conditions.
It is the responsibility of the client to make themselves aware of the Terms and Conditions.
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